Mumbai
Primary Duties / Responsibilities I. Processing and logging incoming calls into CRM system II. Identifying customer needs III. Forwarding and escalating inquiries to relevant individuals and departments IV. Contacting customers to give them accurate feedback on the progress of their inquiries. V. Expanding the customer base by upselling and cross-selling VI. Maintain accurate records and document all customer service activities and discussions. VII. Providing feedback on the efficiency of the customer service process. VIII. Ensure customer satisfaction and provide professional customer support & getting good rating IX. Reporting periodically* X. Analyzing market research to help marketing team with client acquisition XI. Prioritizing tasks based on importance and urgency XII. Documenting every contact with clients XIII. Brainstorming and contributing ideas at sales and marketing strategy meetings XIV. Resolving client concerns in a timely manner XV. Updating existing customer's database XVI. Solicit customer feedback MIS prepare based on various feedback.