Job Description

1. Lead Management: Handle incoming enquiries from digital platforms, walk-ins, brokers, channel partners, and referrals. 2. Customer Follow-ups: Call prospective buyers regularly, understand their requirements, and maintain a structured follow-up schedule. 3. Site Visits: Coordinate and conduct site visits, explain project features, amenities, location benefits, and available inventory. 4. Sales Conversion: Convert enquiries and site visits into bookings by addressing customer concerns and helping them make informed decisions. 5. Negotiation & Closing: Discuss pricing, payment plans, offers, and booking terms within the approved company guidelines. 6. Customer Relationship Management: Build trust with customers, understand their budgets and preferences, and maintain engagement until booking. 7. Broker Coordination: Work closely with channel partners and brokers to follow up on leads and accelerate conversions. 8. Booking Documentation: Coordinate collection of booking forms, KYC documents, booking amounts, and other required paperwork. 9. Sales Reporting: Maintain daily records of calls, enquiries, follow-ups, site visits, negotiations, and confirmed bookings. 10. Post-Booking Coordination: Support customers with payment schedules, documentation, and coordination with the accounts and CRM teams.